Billing Terms & Conditions

This Payment Policy explains how payments are processed when purchasing products from KempBase and ensures a secure, transparent transaction experience.

1. Accepted Payment Methods

We offer secure and convenient payment options to make your shopping experience smooth. We accept:

  1. Credit and Debit Cards: Visa, MasterCard, American Express, Maestro, Discover
  2. PayPal
  3. Apple Pay, Google Pay, and Shop Pay

All payments are processed in British Pounds (GBP).

2. Payment Processing

  1. Payment must be completed at the time of purchase.
  2. Orders will not be processed or shipped until full payment is received.
  3. If a payment is declined or fails, the order will not be confirmed.

3. Prices and Currency

  1. All prices on the Site are listed in GBP (£).
  2. Prices are subject to change without prior notice.
  3. Customers will not be charged any additional taxes at checkout for orders delivered within the United Kingdom.
  4. We offer free standard shipping throughout the United Kingdom.

4. Payment Security

  1. We use SSL encryption and trusted payment gateways to secure your transactions.
  2. No credit card or payment details are stored on our servers.

5. Refunds and Chargebacks

  1. Refunds are handled according to our Returns and Refund Policy.
  2. Unauthorised chargebacks will be contested.
  3. For any issues, please contact us before initiating a dispute: support@kempbase.com

6. Fraud Prevention

  1. We reserve the right to cancel or suspend any order suspected of fraud or unauthorised activity.
  2. Identity verification may be requested if a payment is flagged for potential fraud by our payment provider.

7. Contact Information

For questions or concerns regarding these Terms, contact us at:

Store Name: KempBase

Company Name: Collekta Ltd

Company Number: 15669435

Registered Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom

Phone: +44 7460741535

Email: support@kempbase.com

Customer Service Hours:

Monday–Friday: 9:00 a.m. to 5:00 p.m. (GMT - London)

Saturday–Sunday: Closed

Order Cut‑Off Time: 5:00 PM (GMT - London)

We aim to respond to all messages within 24 hours.